Terms of Service

1. The agreement

These Terms of Service (“Terms”) are an agreement between you — the agency or business creating an account — and Metronoms, operated from Sweden (“Metronoms”, “we”, “us”). They apply to the website at metronoms.com, the application at platform.metronoms.com, and every related service we provide. By creating an account or using the service you accept these Terms and our Privacy Policy. If you accept on behalf of a company, you confirm you have authority to bind it. If you do not agree, do not use the service.

2. The service

Metronoms is a social-media management platform for agencies: publishing and scheduling to connected social networks, review management, a unified inbox, client approvals, analytics and reporting, invoicing and client-billing tools, CRM features, and related functionality. Features vary by subscription plan and evolve over time; we may improve, add or retire features, and we will give reasonable notice if a change materially reduces what your plan includes.

3. Accounts

• You must provide accurate, current account information and keep it updated.
• You are responsible for safeguarding your password and for all activity under your account, including activity by team members you invite.
• Notify us immediately at info@metronoms.com if you suspect unauthorised access to your account.
• You must be at least 16 years old and use the service for business purposes.
• Accounts are for your organisation’s use; credentials may not be shared outside it or resold.

4. Agencies and their clients

Metronoms is built for agencies managing social media on behalf of their clients. When you connect a client’s social account, add their business information, or bill them through the platform, you confirm that you are authorised by that client to do so. You are responsible for your clients’ instructions and for the content published on their behalf, and you will ensure your use of the service on a client’s behalf complies with your agreement with that client. Your client relationships are yours: we do not contact your clients except as needed to provide the service (for example, an approval link or an invoice you send them).

5. Subscriptions, trials and billing

• Free trial. New accounts receive a 14-day free trial with full access. No payment method is required to start. When the trial ends, a paid plan is required to continue using the service; your data is retained through this transition.
• Billing cycle. Subscriptions are billed monthly in advance through our payment processor, Stripe, at the price of the plan you choose, and renew automatically until cancelled. A valid payment method is required for an active subscription.
• Plan changes. You may upgrade or downgrade at any time. Upgrades take effect immediately and are prorated by Stripe; downgrades take effect from the next billing cycle. Downgrading does not refund fees already paid.
• Cancellation. You can cancel any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; access continues until then. Except where required by law, fees already paid are non-refundable.
• Fee changes. We may change subscription prices with at least 30 days’ notice by email; changes apply from your next billing period. Continued use after the effective date constitutes acceptance.
• Taxes. Prices exclude VAT and other applicable taxes, which are your responsibility unless we are required to collect them.
• Failed payments. If a renewal payment fails, Stripe retries automatically. If payment continues to fail, your subscription may be cancelled and access gated until billing is restored; your data is not deleted for a failed payment.

6. Charging your own clients

Where you use Metronoms to charge your clients — invoices or recurring subscriptions — payments are processed through Stripe Connect to your own Stripe account, and a platform fee (published on our pricing page) is deducted per transaction. You are the merchant for your client relationships: you are responsible for your pricing, your taxes and invoicing obligations, delivery of the services you sell, and handling your clients’ refunds and disputes. Setting up payouts requires completing Stripe’s onboarding, and Stripe’s own terms apply to your Stripe account.

7. Your content

You keep all rights to the content you and your clients create and upload. You grant us a limited, worldwide, non-exclusive licence to host, store, process, reproduce and transmit that content solely to operate the service — for example, storing your media library and delivering posts to the social platforms you publish to. This licence ends when the content is deleted from the service, except for copies in routine backups that are cycled out on their own schedule. You are responsible for having the necessary rights to everything you upload and publish.

8. Acceptable use

You agree not to use Metronoms to create, publish or transmit content that:

• is unlawful, defamatory, fraudulent or deceptive;
• infringes anyone’s intellectual property, privacy or other rights;
• is hateful, harassing, or incites violence or discrimination;
• sexualises minors or exploits or harms children in any way;
• promotes illegal goods, weapons trafficking, or illegal drugs;
• constitutes spam, bulk unsolicited messaging, or artificial engagement schemes.

You further agree not to:

• violate the terms or policies of the social platforms you connect (Meta, Google, LinkedIn, TikTok, Pinterest and others);
• probe, scan, overload or disrupt the service, or attempt to access other tenants’ data;
• reverse engineer the service or use automated scraping against it;
• misrepresent who you are or who you are authorised to act for.

We may remove content and suspend accounts that put the platform, its users or their clients at risk; where practical we will warn you first.

9. Third-party platforms and services

The service depends on third-party platforms — the social networks’ APIs, Stripe for payments, and our hosting providers. We do not control the social networks: their availability, policies, rate limits and APIs change without notice, a network may reject content or revoke access under its own rules, and features that depend on a network’s approval may be limited until granted. We build the service to handle this gracefully, but we cannot guarantee any third-party platform’s behaviour, and we are not responsible for your accounts on those platforms. When you connect a social account, you authorise us to store and use the access credentials that platform issues, solely to provide the service.

10. Confidentiality

We treat your business data — client lists, content, analytics, billing records — as confidential. We do not sell it or disclose it except to the service providers that operate the platform (see the Privacy Policy), as required by law, or with your instruction. We may use anonymised, aggregated usage statistics that identify neither you nor your clients to improve the service.

11. Intellectual property

The service itself — software, design, trademarks, and everything that is not your content — is owned by Metronoms and protected by law. These Terms grant you a limited, non-transferable right to use the service while your account is in good standing; they transfer no ownership. Feedback you send us may be used to improve the product without obligation.

12. Leaving, and account closure

You can stop using Metronoms at any time and cancel your subscription in the app. On request — or through the platform’s deletion process — your account’s data is deleted as described on our Data Deletion page, with a short grace period and the legally required retention of invoicing records. We may suspend or close accounts that materially breach these Terms; where practical we will warn you first. Sections that by their nature survive closure (liability, indemnity, governing law) survive.

13. Warranty disclaimer

The service is provided “as is” and “as available”. We work to keep it reliable and secure, but we do not warrant uninterrupted or error-free operation, that defects will always be corrected, or the behaviour of the third-party platforms the service connects to. No advice obtained from us creates a warranty not stated here. Nothing in these Terms excludes warranties that cannot be excluded by law.

14. Limitation of liability

To the extent permitted by law: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and our total aggregate liability for all claims in any 12-month period is limited to the fees you paid us in that period. These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability for wilful misconduct, gross negligence, or anything that cannot be limited by law.

15. Indemnification

You will defend and indemnify Metronoms against third-party claims arising from the content you publish through the service, your breach of these Terms, your violation of law or of a third party’s rights, or your relationship with your clients — provided we notify you promptly of the claim and reasonably cooperate with your defence.

16. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control — outages of infrastructure providers, natural disasters, war, labour disputes, government action, or failures of the social platforms the service depends on.

17. Assignment

You may not transfer these Terms or your account without our written consent. We may assign these Terms in a merger, acquisition or sale of assets, provided your data remains subject to protections equivalent to the current Privacy Policy.

18. Changes to these Terms

We may update these Terms. Material changes will be announced by email to account owners at least 14 days before they take effect (30 days for price changes); minor changes take effect on posting, with the date at the top updated. Continued use after the effective date is acceptance of the new Terms.

19. Governing law and disputes

These Terms are governed by Swedish law, and disputes are subject to the exclusive jurisdiction of the Swedish courts — without limiting any mandatory protections of your own country. If any provision is found unenforceable, the rest remain in force; failure to enforce a provision is not a waiver of it.

20. Contact

Questions and notices regarding these Terms: info@metronoms.com. We send notices to you at your account email — keep it current.