Terms of Service

1. Introduction

These Terms apply to all visitors, users, and clients of Metronoms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access or use our website or services.

Specific service engagements may be governed by an additional Statement of Work, Order Form, or Service Agreement (“Order”). In the event of a conflict between an Order and these Terms, the Order will prevail with respect to the subject matter of that engagement.

2. Who We Are

Metronoms is a digital marketing agency that provides social media management, Google Business Profile management, local SEO, paid advertising, website design, and related services for small and local businesses. Our website is operated by Metronoms.

3. Eligibility & Accounts

• You must be at least 18 years of age and capable of entering into a legally binding contract.
• You must provide accurate, current, and complete information when contacting us, signing up, or authorizing access to third-party accounts.
• You are responsible for maintaining the security of any credentials, access tokens, or accounts you use with our services and for all activity that occurs under them.
• You must notify us promptly of any unauthorized access or suspected security incident affecting your account.

4. Our Services

We provide the services described on our website, in your Order, or otherwise agreed in writing. These may include, without limitation:

• Social media management (content planning, creation, scheduling, publishing, community management).
• Google Business Profile setup, optimization, and ongoing management.
• Local SEO, citation building, and review management.
• Paid advertising on platforms such as Meta Ads, Google Ads, and similar networks.
• Website design, development, and maintenance.
• Reporting, analytics, and strategic consulting.

We may modify, improve, or discontinue features of our services at any time. Where a change has a material adverse impact on a paid service you are currently using, we will use reasonable efforts to notify you in advance.

5. Client Responsibilities

To enable us to deliver our services, you agree to:

• Provide timely access to the accounts, assets, brand guidelines, and information we reasonably need.
• Review and approve content, campaigns, and deliverables within reasonable timeframes.
• Ensure that all materials you provide (including text, images, videos, logos, and trademarks) are accurate, lawful, and that you have all necessary rights and permissions to use them.
• Comply with the terms, policies, and community standards of any third-party platform we manage on your behalf.
• Maintain ownership and ultimate control of your business profiles, advertising accounts, and websites.

Delays or omissions in fulfilling these responsibilities may impact delivery timelines and results, for which Metronoms is not responsible.

6. Facebook & Meta Platforms

Where you authorize Metronoms to manage a Facebook Page, Instagram Business account, or Meta Ads account, the following additional terms apply:

• You grant Metronoms permission to access and use your Meta accounts strictly for the purposes described in your Order, including publishing content, responding to messages and comments (where enabled), running advertising, and retrieving insights.
• You are solely responsible for the legality of your business, products, services, claims, offers, and promotions.
• You agree to comply with all applicable Meta policies, including the Facebook Terms of Service, Meta Community Standards, and Meta Advertising Standards.
• You can revoke our access at any time via your Facebook settings or by contacting us; revocation will terminate the affected services going forward.

6.1 No Endorsement

Metronoms is an independent service provider and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Facebook, Instagram, WhatsApp, Google, or any other third-party platform. All trademarks and brand names are the property of their respective owners.

7. Third-Party Platforms

Our services rely on, and interact with, third-party platforms and APIs (such as Meta, Google, TikTok, and payment processors). Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for:

• Changes, outages, deprecations, or rate limits in third-party APIs or features.
• Account suspensions, restrictions, page disables, or ad disapprovals imposed by a third-party platform.
• The accuracy or completeness of analytics and metrics produced by third-party platforms.
• Any acts or omissions of third-party providers.

8. Client Content & License

You retain all ownership of the content, brand assets, and data you provide to us or that we manage on your behalf (“Client Content”). You grant Metronoms a non-exclusive, worldwide, royalty-free license to host, copy, transmit, modify, display, and otherwise use Client Content solely as necessary to provide the services and to comply with applicable law.

With your prior consent, we may also use Client Content (including your name, logo, and case study results) in our marketing and portfolio. You can withdraw such consent at any time by contacting us.

9. Acceptable Use

You agree not to use our website or services to:

• Violate any applicable law, regulation, or third-party right.
• Promote content that is illegal, deceptive, defamatory, infringing, hateful, sexually explicit, or that exploits minors.
• Distribute malware, attempt to gain unauthorized access, or interfere with the integrity or performance of our systems or any third-party platform.
• Misrepresent your identity, affiliation, or the nature of your business.
• Engage in spam, scraping, or any automated activity that is not expressly authorized.
• Reverse engineer, decompile, or attempt to extract the source code of our software, except to the extent permitted by law.

We reserve the right to suspend or terminate services if we reasonably believe you have violated this section.

10. Fees, Billing & Refunds

• Fees: Service fees are set out in your Order or on our pricing page and are exclusive of applicable taxes unless stated otherwise.
• Billing cycle: Recurring services are billed in advance on a monthly basis (or as otherwise agreed). Project-based work is billed as set out in the Order.
• Payment method: You authorize us (and our payment processor) to charge your provided payment method on each due date.
• Late payments: Overdue amounts may incur interest and may result in suspension of services until paid.
• Refunds: Unless required by law or expressly stated in your Order, fees are non-refundable once the corresponding service period has begun.
• Price changes: We may adjust fees with at least 30 days’ prior notice; changes apply to subsequent billing cycles.

11. Advertising Spend

• Advertising budgets (“Ad Spend”) are paid directly by you to the relevant ad platform (e.g., Meta, Google) and are separate from our service fees, unless we have explicitly agreed to manage Ad Spend on your behalf.
• You are responsible for all charges incurred by your ad accounts, including any platform fees, taxes, or chargebacks.
• While we strive to optimize campaigns, advertising results depend on many factors outside our control (auction dynamics, creative performance, market conditions, platform policy changes). We do not guarantee specific outcomes such as impressions, clicks, conversions, leads, sales, or return on ad spend.

12. Intellectual Property

Subject to full payment of applicable fees, Metronoms grants you a non-exclusive, worldwide, perpetual license to use the deliverables created specifically for you under an Order for your internal business purposes.

Metronoms retains all rights, title, and interest in our pre-existing materials, methodologies, templates, software, know-how, and any general improvements made during an engagement. Nothing in these Terms transfers ownership of our intellectual property to you.

13. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is marked confidential or that a reasonable person would understand to be confidential. Confidential information may be used only to perform obligations under these Terms and must be protected with the same degree of care a party uses for its own confidential information (and no less than reasonable care).

14. Disclaimers

Our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Metronoms disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that our services will be uninterrupted, error-free, secure, or that any specific marketing, ranking, traffic, engagement, or revenue results will be achieved.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to these Terms or our services, even if advised of the possibility of such damages.
• Our total aggregate liability arising out of or related to these Terms or our services will not exceed the total fees actually paid by you to Metronoms during the twelve (12) months preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot be limited or excluded under applicable law (such as fraud, willful misconduct, or gross negligence).

16. Indemnification

You agree to defend, indemnify, and hold harmless Metronoms and its directors, officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Client Content; (b) your products, services, or business; (c) your breach of these Terms or applicable law; or (d) your violation of any third-party right, including the policies of any third-party platform.

17. Term & Termination

• Term: These Terms apply from the moment you access our website or engage our services and remain in effect until terminated.
• Termination for convenience: Either party may terminate a recurring service at the end of the then-current billing cycle by providing written notice at least 30 days in advance, unless your Order specifies otherwise.
• Termination for cause: Either party may terminate immediately if the other party materially breaches these Terms and fails to cure the breach within 14 days of written notice (or immediately, if the breach is incurable).
• Effect of termination: Upon termination, your right to use our services ends. We will return or, at your election, delete Client Content within a reasonable period, subject to our retention obligations under our Privacy Policy and applicable law. Provisions that by their nature should survive termination will survive (including IP, confidentiality, disclaimers, liability, indemnification, and governing law).

18. Data Protection

Our collection, use, and protection of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where Metronoms processes personal data on your behalf as a data processor, the parties may enter into a separate Data Processing Agreement reflecting the requirements of applicable data protection law.

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which Metronoms is established, without regard to its conflict-of-laws principles. The parties will attempt in good faith to resolve any dispute through informal negotiation before initiating legal proceedings. Any unresolved dispute will be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, except where mandatory consumer protection laws grant you additional rights.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will revise the “Last updated” date at the top of this page and, where the changes are material, provide additional notice (such as by email or a prominent notice on our website). Your continued use of our website or services after changes take effect constitutes your acceptance of the updated Terms.

21. Miscellaneous

• Entire agreement: These Terms, together with any applicable Order and our Privacy Policy, constitute the entire agreement between you and Metronoms regarding the subject matter and supersede any prior agreements.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
• No waiver: Failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Independent contractors: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Notices: Legal notices to Metronoms must be sent to the contact address below.

22. Contact Us

If you have any questions about these Terms, please get in touch: