Data Deletion
Last updated: August 14, 2026
How to delete your data from Metronoms — a single connected account, or everything.
Disconnect a single social account
To remove one connected social account (a Facebook Page, Instagram account, Google Business Profile, or any other network) without touching the rest:
- Sign in at platform.metronoms.com
- Open Clients → Connected Accounts
- Choose the account and click Disconnect
Disconnecting immediately deletes the stored access tokens for that account. Content already published on the social network itself is unaffected — it belongs to that platform and that profile.
You can additionally revoke Metronoms’ access from the platform side at any time: for Google at myaccount.google.com/permissions, for Facebook/Instagram under Settings → Business integrations.
Delete your entire account
Email info@metronoms.com from the email address on the account, with the subject “Delete my account”. We confirm the request, close the account, and permanently delete its data. The process:
- Immediately: the account is closed, access ends, all stored social-platform tokens are deleted, and any subscription is cancelled — no further charges.
- Within 30 days: all data is permanently destroyed — clients, posts, media files, messages, reviews data, analytics and settings.
- What is kept: invoicing records that accounting law requires us to retain, with personal details removed — and nothing else.
The 30-day window exists so an accidental request can be reversed. If you want destruction sooner, say so in your email and we will purge immediately.
If you are a client of an agency
If your business is managed by an agency on Metronoms, your data is controlled by that agency — ask them to remove it, which they can do directly in the platform. You can also write to info@metronoms.com and we will forward the request to the agency and confirm the outcome to you.
Meta data deletion requests
If you remove the Metronoms app from your Facebook or Instagram settings, Meta sends us an automated deletion request and we delete the tokens and platform data associated with that connection. For a full account deletion, use the process above.
Questions
info@metronoms.com — we answer deletion requests within 72 hours, and complete them within the windows above.